Contact Us — RPOOL.ID

For account issues, membership questions, or general inquiries.

@rpool.id

Frequently Asked Questions

How do I download tracks?

Browse the library, click on any track, and select your preferred version to download. An active membership is required for unlimited downloads.

What payment methods are accepted?

We accept payments via Midtrans (bank transfer, e-wallet, QRIS), iPay88, and PayPal for international payments.

Can I cancel my membership?

Yes, you can cancel anytime from your Membership page. Your access continues until the end of the current billing period.

How do I submit my own tracks?

Go to the Submit Your Track page from the menu. Upload your remix or original, fill in the details, and our team will review it.

What is Stem Separation?

Stem Separation uses AI to split any track into individual components (vocals, drums, bass, melody, instrumental). Each stem costs 1 credit.